on 29-10-2024 11:02 AM
What is going on?
My package has been in Sydney since the 14th and has not been delivered yet. This is completely unacceptable, as I know it does not take 2 weeks to clear customs (considering I have a background in logistics within this city and dealing with air/sea freight).
What on earth is going on with whoever DAI or A1 Tracking, or whatever they call themselves - who provide me with little to no relevant information other than my package came into Sydney on the 14th - have not sent my package to in over 2 weeks?
Who and how do I contact physically to actually speak to a human within Australia to deal with the issue?
Other members have no way of knowing 'what is going on'
No use contacting eBay, who neither sell anything nor send anything
As you say you have a background on the subject, you would need to keep trying the carrier in question
Nothing other members nor eBay cs can control or get any more information than you have already
" I expect to able to contact eBay to resolve such matters." You can, when the final ETA has passed open a dispute with eBay's MBG.
"OK - there seems to be some form of misunderstanding with the replies to my issue."
OK, then since you don't want to follow the pertinent advice given to you, might I suggest you use the ACCC, Judge Judy or Dennis Denuto to solve your problem.
There is no misunderstanding. You expect eBay to be able to tell you why your item has been at the depot for two weeks when they have zero way of knowing.
Nobody mentioned a thing about paying for a subscription, nor would having one achieve a thing
. eBay have zero control over the package, they are not the seller, the sender nor the delivery company .
Since you refuse to do anything yourself to find out where it is ((contact the depot/the courier/etc, or contact the seller to ask if they have any other information) and you refuse to accept the factual information you have been given by other members, you will need to contact eBay yourself (again zero reason why you can't)
Then read up on the buying basics and how eBay works