My item has been in the depot for more than 2 weeks and has not been delivered

What is going on?

My package has been in Sydney since the 14th and has not been delivered yet. This is completely unacceptable, as I know it does not take 2 weeks to clear customs (considering I have a background in logistics within this city and dealing with air/sea freight).

What on earth is going on with whoever DAI or A1 Tracking, or whatever they call themselves - who provide me with little to no relevant information other than my package came into Sydney on the 14th - have not sent my package to in over 2 weeks?

Who and how do I contact physically to actually speak to a human within Australia to deal with the issue?

Accepted Solutions (0)

Answers (4)

Answers (4)

in a reply to another poster, you wrote ". . . and i fully expect delviery within a day or two of arriving within Australia ".

 

Your expectation is unreasonable.

 

You would know that, having "a background in logistics within this city and dealing with air/sea freight) "

 

Your background should inform you of the steps you need to take.

In a comment on your Original Post, your have written "Everything about this entire matter is corrupt, just as the comments are by people clearly paid by eBay to cover for their fraudulent actions"

 

All I can say is that I wish eBay paid for my comments/replies.

 

Why is it that you think posters are paid by eBay?   Is it because they post content you do not agree with?

 

Good luck with trying to get compensation from eBay.  Here's a commitment to you from me, I will give you ALL the money I have received from eBay for the comments/replies I have made on these discussion boards.

 

I will telepathically transfer the funds to your bank account in 2 seconds ... done!

 

"paid by eBay" . . . pfffffftttttttt!

 

If your item was sent through eIS (eBay International Shipping), be aware it’s in no way a priority shipping method. Cheap services per leg of the journey are used.

 

Secondly, the delivery date you’ve mentioned is estimated, not guaranteed. It is also usually a date range, and it’s the latest estimated delivery date (EDD) that must be reached before you can begin to consider the parcel late.

 

Thirdly, I am not sure how recent your logistics experience was, but there are significant backlogs of parcels awaiting clearance, partly due to the flow-on effects resulting from COVID (still), large increases in the volume of parcels being sent, and partly due to increased international fraud scams and the need for additional screening events with fewer staff. Clearance can be fast, depending on the service used – but neither the Global Shipping Program and eBay International Shipping  fall into that category.

 

Fourthly, 1-2 days after arriving on Australian soil…? No, that really isn’t a reasonable expectation as a general rule for a delivery that isn’t “express”.

 

 

 

If your concern is focused on when you’ll receive your parcel rather than whether you’ll receive your parcel, I can only repeat that you should keep an eye on the latest EDD, and if an item is urgently required by a certain date, you know the sort of thing that you need to do: order early, or order locally with express delivery, with any international purchases to be sent express in plenty of time.

 

If your concern is focused on whether you’ll receive the parcel, you’re covered by the MBG. Open a case for INR as soon as the latest EDD once it’s passed if the item still hadn’t arrived.

 

Fingers crossed in useless superstitious gesture that your parcel will arrive soon.

Other members have no way of knowing 'what is going on'

 

No use contacting eBay, who neither sell anything nor send anything

 

As you say you have a background on the subject, you would need to keep trying the carrier in question 

 

Nothing other members nor eBay cs can control or get any more information than you have already