My item has been in the depot for more than 2 weeks and has not been delivered

[dsl_computer_services]

What is going on?

My package has been in Sydney since the 14th and has not been delivered yet. This is completely unacceptable, as I know it does not take 2 weeks to clear customs (considering I have a background in logistics within this city and dealing with air/sea freight).

What on earth is going on with whoever DAI or A1 Tracking, or whatever they call themselves - who provide me with little to no relevant information other than my package came into Sydney on the 14th - have not sent my package to in over 2 weeks?

Who and how do I contact physically to actually speak to a human within Australia to deal with the issue?

[dsl_computer_services]

I've noticed a lot of commentary on my expectations regarding delivery, and yes I do have a logistics background. It takes a few days to clear customs, and considering the delivery address is a few suburbs from Mascot airport depot, that is not unreasonable: except now that the arbitrary delivery date change has passed, and I have utilised the 'item not delivered' function, I am being told I will be receiving a refund. I want my item found and delivered to me, not an arbitrary computer decision about what actions to take. If my item has been stolen or lost I expect an investigation and legal action taken, with monetary compensation well above any simple refund pertaining to the same amount of money spent by myself. I also do not want eBay Australia thinking it decides how to proceed with such actions, as they made that decision within a few minutes of my 'item not delivered' actions. That is also completely unacceptable, as I expect my item to be found and delivered. The language used is intentional - no company like eBay gets to remove itself from personal interactions with customers to thus insulate itself from personal contact to resolve matters, because that is fraudulent business practices. The 'love in' about hoe eBay works is bizarre, as is the expectation i 'cop it on the chin' about how their system functions. Everything about this entire matter is corrupt, just as the comments are by people clearly paid by eBay to cover for their fraudulent actions. Also, if I am getting refunded, then it better be much quicker than 3-5 business days.

[dsl_computer_services]

Furthermore, if you do not understand how angry I am and why I am angry - as I need this part to finish a job - then that is unacceptable as well. This entire process is corrupt and fraudulent.

[sandypebbles]

Nothing to do with a love in and all about the comments made by other members being factual. It is not up to eBay to find your item, or chase it up for you and you do not get to open an item not received dispute until the item is overdue. Nobody said cop it on the chin, you were advised to contact the delivery company and the seller which you do not want to do. Nobody else is going to do it for you. Nor do you decide how long a refund takes as for your comment about other members being paid by eBay only proves you do not have a valid argument and can only resort to the usual attacks on other members people retort with when thy object to being given factual information

[dsl_computer_services]

Nothing of the sort, thank you very much. I have contacted the courier services, they are not cooperating. I epxect eBay to resolve all and any issues with shipping. Its that simple. Non of what your tone impies is correct - I have a job that requires compltetion and I have been either robbed or decieved via a business utilising eBay. That makes it eBay's problem on all levels. All the comments about removing eBay from responsibilities is why my langauge is what it is. It is completely unacceptable for anyone to even provide such opinion about this entire process. So do not obfuscate why I have said what I have said. It has ruined a very important job for me and I expect eBay to pay compensation for that fact.

[padi*0409]

"It has ruined a very important job for me and I expect eBay to pay compensation for that fact."

Expect all you like but that's not going to happen.

And like all the other members responding here, I do not work for eBay.

[domino-710]

Good grief.

[tonigau]

It is common where I live to see the last tracking update at a freight depot, for me it is nearly always due to a transfer to another courier for local delivery.

[davewil1964]

Edit...........

[davewil1964]

I have utilised the 'item not delivered' function, I am being told I will be receiving a refund. Good Luck with that. If you read the eBay FAQs, you will find a refund is the ONLY option for an Item Not Received case.

[countessalmirena]

If your item was sent through eIS (eBay International Shipping), be aware it’s in no way a priority shipping method. Cheap services per leg of the journey are used.

Secondly, the delivery date you’ve mentioned is estimated, not guaranteed. It is also usually a date range, and it’s the latest estimated delivery date (EDD) that must be reached before you can begin to consider the parcel late.

Thirdly, I am not sure how recent your logistics experience was, but there are significant backlogs of parcels awaiting clearance, partly due to the flow-on effects resulting from COVID (still), large increases in the volume of parcels being sent, and partly due to increased international fraud scams and the need for additional screening events with fewer staff. Clearance can be fast, depending on the service used – but neither the Global Shipping Program and eBay International Shipping  fall into that category.

Fourthly, 1-2 days after arriving on Australian soil…? No, that really isn’t a reasonable expectation as a general rule for a delivery that isn’t “express”.

If your concern is focused on when you’ll receive your parcel rather than whether you’ll receive your parcel, I can only repeat that you should keep an eye on the latest EDD, and if an item is urgently required by a certain date, you know the sort of thing that you need to do: order early, or order locally with express delivery, with any international purchases to be sent express in plenty of time.

If your concern is focused on whether you’ll receive the parcel, you’re covered by the MBG. Open a case for INR as soon as the latest EDD once it’s passed if the item still hadn’t arrived.

Fingers crossed in useless superstitious gesture that your parcel will arrive soon.