sent overseas item damaged

[empire-rose]

hello everyone

what steps are needed in this situation, its like pulling hens teeth out ( non exsistant)  i cant find out anywhere what i need to do or my customer, in relation to a damaged item sent from Australia to Japan

TIA

[padi*0409]

If it was a fragile item, as most of your listings are, then the parcel has to withstand 20Kg dropped from waist height to be able to be covered by AP.

Short story, ask your buyer for a photo of the damage then refund them.

Edit. Countess, you have a way with words.................😘

[countessalmirena]

✍🏻 🪇🗡️. (No emoji for Shakespeare, darn it…)

[gutterpunkz05]

Shakespeare.  lost in translation