What is the situation with an item arriving damaged through the post? Do I refund?

[ronwad]

What is the situation with an item arriving broken in the post? Do I refund when the item was bubble wrapped, shredded newspaper and boxed?

Thankx

[kopenhagen5 · Accepted solution]

Normally the buyer takes the parcel to the post office with all the packaging and if the post office deem it adequately packed, the buyer files a claim with Aust Post.

Should it be deemed inadequately packed to Aust Post standards, you refund.