refund for damaged goods

mrzdb013
Community Member

Hi

 

A guitar amplifier I ordered arrived damaged.

 

 

The housing for the electronics has become detached.

It is reparable but I'd like to ask the seller for a refund.

 

What is the best way to resolve this?

Should I let the seller propose a resoution/refund amount...?

or should I specifiy the refund amount.

What is reasonable to ask for.? full refund...just shipping...?

 

Thanks for your help

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