Asked to Update Bank Information but won't allow me to verify.

[marztro]

I have just received a request from ebay to "update your bank account information" for no apparent reason. Nothing at all was changed on my side. I've been using the Managed Payment System. But when I log into my account and am asked to enter my bank information I get a message that it is incorrect. However it is not incorrect. Is there no way to contact ebay directly by phone for example.

[padi*0409 · Accepted solution]

Use the link below and scroll to the bottom for the "chat with us" option.

https://www.ebay.com.au/help/policies/identity-policies/identity-policies?id=4218&st=10

[marztro · Accepted solution]

Thank you so much for your reply. It worked and it helped!! I did look for a chat option earlier but could not find one. Really appreciate you taking the time to help, thank you. Have a great day.

[padi*0409 · Accepted solution]

No worries, happy to be able to help you.

[eurobass · Accepted solution]

Trying to change my bank account details following eBay instructions. System does not accept entering old account. It is a nightmare

[davewil1964 · Accepted solution]

@eurobass - follow the advice provided in this thread. Last year.

[locall1961]

I just got this and it’s such a hassle. I have been with EBay for over 17 years and I verified my bank account. And I’m sure we verified where our payments were going to when they started the stupid manage payments. I did all the verify stuff but where it asks me to put in the details of my previous account I was using I have to put in the exact same bank account cause that’s the only one I have and use. Now I have to go through the slower process of them putting a few cents into my same account that I have used since I joined EBay. I am so so mad

[kimbooley89]

Omg, I thought it was just me! I listed an item for the first time last night in probably.... a year? Then get the email to say I have to verify a bank account but when I went to the page, there was just a spinning wheel and could not go any further.

Tried three browsers plus my phone. So glad to know it's not just me with this issue! Hope it gets resolved soon.

[davewil1964]

Your issue is nothing to do with the OP. Your issue is needing to sign up for Managed Payments.