How do I find my case in my schedual

I have sold items and paypal are holding my money for 21 days even though the buyers have left positive feedback.

ebay have taken their cut, paypal have taken their cut and I have paid for delivery. This isn't fair. Your information page says go to my 'case' in my schedule. Where is it? The information isn't very clear and does not explain how to do it

 

 

 Paypal were of no use to me.the girl I spoke to just read me the company policy.

 

Michael

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