Increase in amount charged after sale complete

[silvertopw]

I purchased an item from the UK for GBP 342.07.  The tax invoice shows this cost AUD 622.57, which is the amount payable.  My Paypal account was debited AUD 655.14. This is an increase of AUD 32.57 and in clear contravention of Australian Consumer Law. Please refund AUD 32.57 to my account.

[padi*0409]

I don't buy much from overseas any longer, but I do remember a proviso in the payment notification that that read something like "final charges will depend on the exchange rate applicable at the time of processing the order".

[k1ooo-slr-sales]

you are on eBay boards that, surprisingly, are not visited by eBay employees, just ordinary members like yourself.  Nobody who reads this can refund your money.

Which part of Australian Consumer Law has been contravened?  Please let us know as most of us are not fully informed on Consumer Law.

[sandypebbles]

I doubt it states anywhere other buyers and sellers are responsible for refunding them

[silvertopw]

The tax invoice was issued by ebay in AUD

[gutterpunkz05]

Paypals exchange rate, also includes there currency conversion Fee,  whereas other institutions will charge you the set currency  rate and then charge you an additional currency conversion Fee.

At present Paypal conversion  rate    AUD  655.14   =   GBP  348.23

Note.  you would have been shown the conversion rate applicable at time of transaction.

Edit:  Just to add,  why do you expect ebay to refund on behalf of paypal

[silvertopw]

The tax invoice was issued by ebay in AUD

[gutterpunkz05]

Yes, and the conversion to GBP is conducted by Paypal

[gutterpunkz05]

Well actually the international conversion, is conducted by your choice of facilitator and is subject to the rate and fees set by the institution you choose.

[silvertopw]

Yeah, I thought the Tax Invoice represented the contract amount, but I can see that I'm not going to win that argument.

[gutterpunkz05]

Currency conversion fees are all part of international trading,and whilst they may be applied in different ways, they are legal. No breach of consumer law

[kopenhagen5]

eBay and PP use different financial institutions for conversions.

If you select PP to pay on the eBay site then PP's rates apply which will show in checkout before payment is made and is often more than the rates shown by eBay in the initial listing or in checkout before a payment method is selected.

Similarly if you use Visa at a restaurant it will be one price and if you use Diners Club it will be another(dearer) even though the bill remains at one price.