Asked to Update Bank Information but won't allow me to verify.

[marztro]

I have just received a request from ebay to "update your bank account information" for no apparent reason. Nothing at all was changed on my side. I've been using the Managed Payment System. But when I log into my account and am asked to enter my bank information I get a message that it is incorrect. However it is not incorrect. Is there no way to contact ebay directly by phone for example.

[padi*0409 · Accepted solution]

Use the link below and scroll to the bottom for the "chat with us" option.

https://www.ebay.com.au/help/policies/identity-policies/identity-policies?id=4218&st=10

[marztro · Accepted solution]

Thank you so much for your reply. It worked and it helped!! I did look for a chat option earlier but could not find one. Really appreciate you taking the time to help, thank you. Have a great day.

[padi*0409 · Accepted solution]

No worries, happy to be able to help you.

[eurobass · Accepted solution]

Trying to change my bank account details following eBay instructions. System does not accept entering old account. It is a nightmare

[davewil1964 · Accepted solution]

@eurobass - follow the advice provided in this thread. Last year.