paypal reversed payment

My husband sold an item via his  user id , bondjack

I listed it on his beahalf - we are learning together.

I  got the payment to my paypal as  I used my  email address... Buyer sent payment through to paypal, husband sent item.

That should be the end?

But

Paypal opened a dispute  and then after reviewing the details has reversed the payment?

So ...

Buyer gets item for free?

I am so lost as to what happened...I cannot explain to my hubby what we ...I...he...did wrong?

Only a very small amount of money so the money we are out is not the issue... it's the  ummm

HuH???? what the ??? God knows what we did factor that is the issue

So any help ladies and gents?

if you need me to provide further details ,  in order to help me

I will .....

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