Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- The eBay Community
- Answer Centre
- Selling on eBay
- Buyer bought a tunic top, full description with me...
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Buyer bought a tunic top, full description with measurements on listing, she wants full refund.
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
04-06-2019 08:21 AM - edited 04-06-2019 08:23 AM
I recently sold a One Season tunic top, I had full mesaurements on listing with description. Buyer received yesterday, but messaged me that it does not fit and wants to return for a refund, but she has asked for postage as well. If I had not supplied measurements I might of considered it, but is it wrong to only refund the purchase price and not the postage?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Report Inappropriate Content
04-06-2019
08:42 AM
It is not wrong to only refund the item price in this case.
Ebay term it a change of mind refund and make a point of saying you do not have to refund the postage.
As you say, the buyer knew the measurements so should have been more careful.
Stand your ground....if you get a negative you can ask ebay to remove it.
Ask a Question
