Cancelling Transaction vs Unpaid Case

[phillippa4049]

I sold an item a week ago for pretty small change, however postage was going to be $12.50 since it was over 500gm.  (All this was clearly set out in item description)

Winning bidder contacted me a couple of days after invoice was sent to say she would be unable to make payment until the 14th of April which is when she would get paid.  Gave buyer benefit of doubt since lots of people are doing it tough. 

Now had a message saying something has happened and can no longer pay at all.

My questions are:

Is it better to open an unpaid item dispute and then close it after 4 days? (And inform the 'buyer' I will be doing this)

Or is it better to cancel the transaction (after receiving written agreement from 'buyer' that she wants transaction cancelled)?

Does cancelling transactions leave a bad impression on a member's reputation?

Thank you very much for any advice you are able to pass on 🙂

[*sparklz* · Accepted solution]

I would be opening a non payer dispute now and give them the strike they deserve for stuffing you around and buying with no intention of paying.

You have no idea how many other sellers they have done this too and deserve the strikes.

When you close the dispute 4 days after opening it they are blocked from leaving feedback.

If you send the agreement to mutually cancel they can still leave feedback.

Add them to your BBL and put in place the buyers with strikes to be blocked from buying from you.

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To put these blocks in place hover your mouse over account in your my ebay page and from the drop down click on Site Preferences then go down the list till you see Buyer requirements and to the right of that click on show then click on edit. From there you can put in place the blocks you want, to stop those you want to block from purchasing from you.