I completed a local pickup. The buyer collected the item in person, but the pickup code wasn’t scanned at the time due to the nature of the in-person handover. The buyer has a 100 percent feedback rating, the handover was straightforward, and there has been no indication of any dispute. An eBay support agent (twice) has already confirmed that the item was collected (via my end) and manually updated the order, however the funds have not yet been released. What is the correct process to have this order fully marked as collected so the funds can be released? For sellers who have experienced this scenario, is there a typical timeframe for funds to be released after a manual update, or is there an additional step required to fully mark the order as collected? I have messaged the buyer, but there hasn't been a response, but the email thread beforehand with them does confirm the details of the pickup on their end with their response prior (i.e. - time and place, etc. confirmed by them).
