Has anyone been told that a "Disputed Transaction" could take between 4 & 5 months to be resolved.

[ruefulroo]

I successfully completed a sale with a repeat buyer, Item Posted, Received, and Feedback Left, only to find a
Disputed Transaction" Had been filed.

Because I was on good terms with the buyer, I emailed and asked her what the problem was....her reply was that

she had not filed a dispute.  So I supplied the information eBay asked for, which was all there anyway....and waited.

Thought it would be sorted.  Nothing......So I got onto chat and was informed that the length of time to resolve would

be between 4 & 5 months.  Boom.....fell off chair.  I have asked them to email the buyer and get clarification from her

but they won't, and I don't feel that I can keep bothering her, as it is not her problem.  But feeling a bit like a "Shag on

a Rock"

Is there anyway to circumvent chat scripted responses and appeal to someone with some knowledge within eBay?

Looking forward to responses or suggestions.

Thank you, karen

[lyndal1838 · Accepted solution]

It sounds like the buyer's bank has initiated a chargeback.

If that is the case you may as well roll over and refund as the bank will never give up.

If you fight it you will also cop a fee.....$15 I think.

See if you can find out for sure who initiated the dispute.

[kopenhagen5]

Is there anyway to circumvent chat scripted responses and appeal to someone with some knowledge within eBay?

No, due to Covid-19 most things are closed.

Chat is currently the only way of contact with eBay.

But if buyer is happy, I don't see any problems, the case won't be escalated.

It may either time out or as eBay suggests, they may need to wait that period before actioning to make sure there are no chargebacks filed.