Hi has anyone had any problems with fastway couriers service?

[razorsedge361]

Hi I recently had an item I couldnt post with Auspost due to its size so I used Fastway couriers instead.  They said the item wont be delivered without a signature and if no one was home etc they would leave a calling card to arrange redelivery at no extra cost. Anyhow the item was delivered yesterday but the signature left was front door yes thats what the signature was signed on the tracking signed"front door" Now I know i didnt post to anyone by the name of front door,  so I assuming the courier has left it at the door and signed on it himself "front door" getting a bit worried as the buyer hasnt left feedback and it was quite an expensive item and before someone says I could contact the buyer to see of they recieved it think about the pandoras box that could open if they have and are dishonest.  Just after any advice on what to do next.  fastway say the item is covered for up to 1500 dollars on their website but it has conditions and doesnt state what they are. I am very annoyed at their service and the service of other courier post companies Including Auspost it just seems like none of them have any idea of the ins and outs of online trading ie paypal requirements etc. Any help would be appreciated Cheers Tom

[craigponsy1970]

Ok I've got just a about a saga to explain here so I hope it helps someone to realize this company is definately one to stay away from.last year in October I purchased a Roland stratocaster by fender. It's a modeling guitar that has delicate microprocessor boards and a modeling pickup that is extremely sensitive.when it was delivered to me in moranbah Queensland I was wrapped to see that it had arrived in 3 days from Sydney.when I went out to meet them I noticed that the owner of the moranbah franchise had taken the guitar up stairs and if they had of bothered to call me before arriving I could have told them I stay downstairs.he became irate and before I could do anything else dragged it down the stairs banging it on 7 of the stairs as he did so. When I asked him if he knew there was a guitar In there his reply was (yeh) as if to say so what.i then said why would I pay $1600 for something so as to have them treat it like that.his only response was to shove the signature pad at me to get me to sign.after I checked the guitar over and realized it was damaged I called the Mackay depot where it was received from transport and dispatched to moranbah to inform them of the damage I left a message fully expecting to hear from them in the morning.at 11:30 no call.i called them and the woman on the phone said she'd heard the message at 8:30 and couldn't believe that it'd happened which only added insult to injury that I had to call them to follow it up after they had heard my message three hours before,I mean how arrogant is that.it had to be sent back to Roland in Sydney for repairs but first to the shop inbought it from in woolongong so they could start the warranty repair procedure and to add further insult it sat in their depot in Sydney for 4 days waiting for delivery(the only time their tracking system was useful to I might add).the logistics manager at the store I bought it from had to call them to get it returned to them so they could effectively start the repairs and I don't know the content of that conversation but it was strangely being delivered 45 minutes after I called the logistics manager.5 weeks later after I sent it back I received it back from TNT.with no damage but the next item they handled took an age to get here then I had to go pick it up myself despite it being paid for delivery to my door or wait an extra four days because they don't work on public holidays or the weekend and also damaged.another guitar, and now today again my worst fears were confirmed again when I found out my latest purchase freighted by smart send who as I've found out use fastways if found I have to pick the parcel up myself because this time after paying for delivery they informed shop I purchased it from that they don't deliver to my rural area after freight was already paid for and led to believe it included delivery.their utterly incompetent,arrogant beyond belief. Especially the receptionist I spoke to today and just couldn't care less about your property you've bought and paid for.theres no point complaining to the company cause they won't show any considering whatsoever to resolving there performance and the best thing would be to stipulate any time making a purchase that requires freight that if fastway couriers are involved anyway at all that you'll cancel the sale and buy somewhere else.should they be involved after expressing you reluctance to have them handle it the item will be sent immediately back to them for a full refund and again you'll shop elsewhere in future because it seems the only way to do anything about them is to make sure they don't have any business.apologies again for the length of this post but every bit of what I've written is true and I'm copy and pasting this so it can go to fair trading..they do deserve you business so do everything you can to make sure they don't get it