Hi has anyone had any problems with fastway couriers service?

[razorsedge361]

Hi I recently had an item I couldnt post with Auspost due to its size so I used Fastway couriers instead.  They said the item wont be delivered without a signature and if no one was home etc they would leave a calling card to arrange redelivery at no extra cost. Anyhow the item was delivered yesterday but the signature left was front door yes thats what the signature was signed on the tracking signed"front door" Now I know i didnt post to anyone by the name of front door,  so I assuming the courier has left it at the door and signed on it himself "front door" getting a bit worried as the buyer hasnt left feedback and it was quite an expensive item and before someone says I could contact the buyer to see of they recieved it think about the pandoras box that could open if they have and are dishonest.  Just after any advice on what to do next.  fastway say the item is covered for up to 1500 dollars on their website but it has conditions and doesnt state what they are. I am very annoyed at their service and the service of other courier post companies Including Auspost it just seems like none of them have any idea of the ins and outs of online trading ie paypal requirements etc. Any help would be appreciated Cheers Tom

[travlyn2012]

FASTWAY COURIERS ARE THE WORST COURIER COMPANY IN AUSTRALIA.

I have been waiting for almost 3 weeks for a parcel (and a very expensive one). Attempts to contact them have been nothing short of time wasting. You get transferred to a Philippines call centre, and get zero help or assistance.

Thousands of online reviews about this company of this company are mostly negative. Eg: one review site has almost well over 3000 comments about fastway. Of them, less than 150 are pleased, and almost 3000 are very negative. Many cutomers  say the same thing. "Useless, Pathetic, Un-reliable, Worst comany in the Australia or the world, The worst company in the History of Mankind".

Look at     https://www.productreview.com.au/p/fastway.html

I will not deal with any company that uses Fastway Couriers, anymore.

For yers there resonse to negative reviws is always the same. "Sorry for the inconvenience" "Unacceptable service" Management is working to address this problem" and the list goes on and on.

I suspect that the replies from Fastway are either don by a Bot or they copy and past the same replies over & over.

Simple and sraight Answer is: DON'T USE THEM.  

[artisfarkus]

I understand this thread is old but for anyone who may stumble across it I have to agree with all the other comments. Fastway are a comedy of errors that stops being funny quite quickly.
I am unlucky enough to have 1-3 parcels a week holiday at SlowWay. This year alone I have had to chase 100% of deliveries.
If you go outside and listen carefully you can hear the solemn chorus of Australians across the land as they realise their item is with Fastway, “NOOOOOOOOOOOOOooooooooo!”

They will only leave at a pick up point as apparently I live too far away. (Literally less than a 5 minute drive from their depot). So imagine my joy when I regularly see them drive past my house to deliver to the neighbours further down the road. Cute. Yes they obviously get personal with customers. So be aware if you have the ‘nerve’ to chase up the location of your property, you may find yourself out of the ‘delivery area’.
Standard service for them is picking up item and 12 days later they scan it into their system. Approx 3-4 days after this it will be in transit for a few hours before showing as delayed. So Ive not received a thing off SlowWay in 5 months that i havent had to fight for, and best delivery time has been 14 days. I live in a major regional area.
The highlight was receiving an abusive text message from their driver SlowRay telling me to stop using the company. He didnt appreciate my explaining to him as a receiver its often out of my hands. How oh HOW are they still in business?
I noted that a parcel can show as being delayed in another state but can be dropped at a local delivery point within an hour if I ask them if this is a police matter. Lol. Dodgy Bros!
I thought last years 85% failure rate was bad. 50% went awol the other 35% arrived crushed with shoe prints all over it. So well done SlowWay on improving on what it is you do, SWEET F.A!

[deanoc1969]

AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! AVOID!
I got a package re-delivered (as was not home). Organised for a week later for a day when I would be home, but it did not turn up as per agreed. I called in the afternoon and they said they would get back to me, but didn't. Next day it gets delivered with no notice (lucky I was at home . . .). I was working inside and heard a loud thump on my front decking. I went out to see what it was and saw the package (Hard disk drive - fragile!!) leaning in an awkward angle against the wall and the guy about to walk off.
I said to him **bleep** was he doing, that:
1. he had just dropped the package from however high up (for me to hear the thud inside) - he said sorry (he was caught), and
2. why he didn't ring the bell as he was supposed to (I was supposed to sign for this). He said he thought no one was home - what about the car in the drive way and not even trying to ring the door bell once?

He said he was injured and showed me a little scratch (papercut?) on his finger - **bleep** di(k head - Sorry, Sorry he says

I will not use any ebay sellers now that use them

Fkn useless - AVOID

[sctt179]

Unfortunately, Fastway Couriers have not improved. I am currently waiting for a parcel that left the depot three days ago. The courier in the area was unavailable by phone. I just wish that the eBay seller had have advised me that it was this courier company they were using: I wouldn't have bought from them.
TLDR; Fastway are still terrible

[karfos_3953]

Waiting for a delivery thru yes,fastaway. My friend arrived with my purchase which requiring a signature was left sitting on my front gate. Not at door yet delivery details says I signed for it ! DODGY CO. Earlier this year a purchase though said delivered was later refunded. Why anyone uses this company I don't know.

[rudyasg]

i live in apartment, the fastway driver rang the bell then i told him to wait i m coming down now. after downstair no one there. i run to his truck, he finally shown up after drop some items on the other building next door, he said he left my item on the side of the one of the lift. i went and checked it, nothing there and then tried to get back to him, he took off lol..... **bleep**...... 

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@razorsedge361 wrote:

Hi I recently had an item I couldnt post with Auspost due to its size so I used Fastway couriers instead.  They said the item wont be delivered without a signature and if no one was home etc they would leave a calling card to arrange redelivery at no extra cost. Anyhow the item was delivered yesterday but the signature left was front door yes thats what the signature was signed on the tracking signed"front door" Now I know i didnt post to anyone by the name of front door,  so I assuming the courier has left it at the door and signed on it himself "front door" getting a bit worried as the buyer hasnt left feedback and it was quite an expensive item and before someone says I could contact the buyer to see of they recieved it think about the pandoras box that could open if they have and are dishonest.  Just after any advice on what to do next.  fastway say the item is covered for up to 1500 dollars on their website but it has conditions and doesnt state what they are. I am very annoyed at their service and the service of other courier post companies Including Auspost it just seems like none of them have any idea of the ins and outs of online trading ie paypal requirements etc. Any help would be appreciated Cheers Tom

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