Hi has anyone had any problems with fastway couriers service?

[razorsedge361]

Hi I recently had an item I couldnt post with Auspost due to its size so I used Fastway couriers instead.  They said the item wont be delivered without a signature and if no one was home etc they would leave a calling card to arrange redelivery at no extra cost. Anyhow the item was delivered yesterday but the signature left was front door yes thats what the signature was signed on the tracking signed"front door" Now I know i didnt post to anyone by the name of front door,  so I assuming the courier has left it at the door and signed on it himself "front door" getting a bit worried as the buyer hasnt left feedback and it was quite an expensive item and before someone says I could contact the buyer to see of they recieved it think about the pandoras box that could open if they have and are dishonest.  Just after any advice on what to do next.  fastway say the item is covered for up to 1500 dollars on their website but it has conditions and doesnt state what they are. I am very annoyed at their service and the service of other courier post companies Including Auspost it just seems like none of them have any idea of the ins and outs of online trading ie paypal requirements etc. Any help would be appreciated Cheers Tom

[artisfarkus]

I understand this thread is old but for anyone who may stumble across it I have to agree with all the other comments. Fastway are a comedy of errors that stops being funny quite quickly.
I am unlucky enough to have 1-3 parcels a week holiday at SlowWay. This year alone I have had to chase 100% of deliveries.
If you go outside and listen carefully you can hear the solemn chorus of Australians across the land as they realise their item is with Fastway, “NOOOOOOOOOOOOOooooooooo!”

They will only leave at a pick up point as apparently I live too far away. (Literally less than a 5 minute drive from their depot). So imagine my joy when I regularly see them drive past my house to deliver to the neighbours further down the road. Cute. Yes they obviously get personal with customers. So be aware if you have the ‘nerve’ to chase up the location of your property, you may find yourself out of the ‘delivery area’.
Standard service for them is picking up item and 12 days later they scan it into their system. Approx 3-4 days after this it will be in transit for a few hours before showing as delayed. So Ive not received a thing off SlowWay in 5 months that i havent had to fight for, and best delivery time has been 14 days. I live in a major regional area.
The highlight was receiving an abusive text message from their driver SlowRay telling me to stop using the company. He didnt appreciate my explaining to him as a receiver its often out of my hands. How oh HOW are they still in business?
I noted that a parcel can show as being delayed in another state but can be dropped at a local delivery point within an hour if I ask them if this is a police matter. Lol. Dodgy Bros!
I thought last years 85% failure rate was bad. 50% went awol the other 35% arrived crushed with shoe prints all over it. So well done SlowWay on improving on what it is you do, SWEET F.A!