How can I fix a Payment Received error?

[gffrogley]

How can I fix a Payment Received error? My buyer came and picked up the item and paid cash. I clicked Payment Received, except instead of then giving me the options to mark the item as Picked Up, I am getting Cancel Order, Sell Similar or Add Note.  The item continues to show as Unpaid.  How can I get in touch with E-Bay Admin (email address) to fix this?  The Buyer was excellent and I don't want his record tarnished by any of this, as well as wanting the Sold Section tidy and correct.  Thanks

[kopenhagen5]

To the right of item in your sold list select payment received.

Wait a minute and refresh page.

Then select item sent.

That concludes the transaction but if you wish you can leave feedback.