How do I have an inaccurate buyer review addressed?

[peterdunne1948]

A buyer bought an item from me that he wanted to return because he said he ordered it by mistake.  I messaged him through eBay that I had done the same thing and that the way out of it was for him to put it up for sale himself.  I had bought it on the "no returns" condition and had sold it the same way.  He negatively reviewed me saying I hadn't even apologised.  This issue is more than 90 days old so eBay don't seem to have a mechanism for me to challenge it. I can't find a way to talk to ebay about this even though they listed the review without giving me a chance to respond to it, except for my message to the buyer.

[padi*0409]

It probably is too late to ask for the neg to be removed, it will however drop off your feedback rating after 12 months.

Perhaps in the future offer a refund just on the item price (not initial postage) after they have returned the item to you at their expense, then you could resell it as your are already a seller, whereas the buyer may not be a seller already.