How do I have an inaccurate buyer review addressed?

[peterdunne1948]

A buyer bought an item from me that he wanted to return because he said he ordered it by mistake.  I messaged him through eBay that I had done the same thing and that the way out of it was for him to put it up for sale himself.  I had bought it on the "no returns" condition and had sold it the same way.  He negatively reviewed me saying I hadn't even apologised.  This issue is more than 90 days old so eBay don't seem to have a mechanism for me to challenge it. I can't find a way to talk to ebay about this even though they listed the review without giving me a chance to respond to it, except for my message to the buyer.

[lyndal1838]

How is the feedback inaccurate?

You have told the same story as the buyer so that indicates it is true.

I was going to suggest using the followup feedback to give the correct story but you have done that already.....that is, ebay has given you the chance to respond to it.

It is too late to do anything now although I doubt that ebay would have removed the feedback at the time.....they take the view that it is the buyer's perception of the transaction.