I am unable to leave a feedback for my customer

My customer has bought from me before. His new email have requested that I leave him feedback. I always leave feedback when printing out a paid invoice. However this feedback was blank when I checked. So I went to leave him another good feedback my ebay system told me that I cannot leave feedback for this customers item??

 

Why. I do not understand this situation. He has 100% positive feedback.

 

Can someone help me please?  

 

Regards, Allan

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