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I have had an item go missing with australia post What are my obligations as a seller
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on 31-03-2013 05:11 PM
It did have a tracking number and I have been keeping the buyer fully informed as to my dealings with aust post . I have also given buyer the investigation . If aust post cant find it what are my obligations to buyer
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31-03-2013
06:47 PM
Has the buyer given the item enough time to arrive ?
Has the buyer checked with their local PO ?
As you only seem to post using regular satchels,you'll need to refund buyer in full including postage if the parcel doesn't show up.
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