Is what the buyer said true?

[cns_jewelry]

Hi all,

The buyer purchased a set of two stainless steel necklaces and reported a missing of part on both necklace. The rings or chains of the necklace are also made of stainless steel, which is very hard to open or take apart otherwise by force power. It is very impossible that both of the two necklaces had the part lost at the same time.

Is what she said true?

Regards

[*sparklz* · Accepted solution]

Tell the buyer that you will not refund unless they are returned to you in the condition they were sent and given the damage needed to be done for any part to fall off I need to inspect for damage before a refund can be given as there is no refund if there is deliberate damage to the items.

Sounds like they want the refund and keep the item