Need yet more advice

[jenni200011]

Hi all..another question ( gee having a great week)..I  opened a case on an unpaid item on may 4th ..Usually thier are no issues and after a small amount of time if buyer has not responded  after 7 days i can close the case and get my final value fee returned ..Today is the 8 th day and when i look at case details it just tells me buyer has not responded and does not give me the usual choice boxes to tick to cancel & receive credit back also providing the date i can do this which is also always thier..The only thing it shows is a small box to type in enter your response again..Not sure what to do to finish transaction..Once again any advice please

[kopenhagen5 · Accepted solution]

Don't cancel the case. You want to close the case. There is a big difference.

You can close it 4 days after it's opened.

Try opening resolution centre from somewhere else in case it's a glitch.

Try from account tab and res centre rather than next to item. Then to open cases.