No response from winning bidders after specific pick up instruction time details!!!

[mackapillar]

I listed 3 old surfboards and sold 2. One on saturday night and one on sunday night. I sent an ebay invoice with contact phone and address to both buyers within 1 hour of listing finishing. I specified in RED TEXT in the listings that they MUST be collected by midday on Xmas Eve and as the time has now passed and I have heard nothing from either buyer I am not sure what my obligations are?? I feel I would rather throw them in the dump right now as this is going to muck me around somewhat but not sure what that outcome would cause. Am I within my rights to refuse to continue with these transactions?

[*sparklz* · Accepted solution]

If they have bid knowing the pick up by date then they should have contacted you.

You can do a request for their contact details and call them.

http://www.ebay.com.au/sch/ebayadvsearch?_sofindtype=9

You will need the item number and the buyers ID.

Other than that open non payer disputes 4 days after the end date  and in 4 days time of day 5 close the disputes to get your FVF refunded and issue non payer strikes.

Put in place the blocks to stop non payers as well.

To put these blocks in place hover your mouse over account in your my ebay page and from the drop down click on Site Preferences then go down the list till you see Buyer requirements and to the right of that click on show then click on edit. From there you can put in place the blocks you want, to stop those you want to block from purchasing from you.