Payments on hold?

I had a customer pay 4 days after winning an item I was selling. I bought a label through eBay and posted it the very next day. Yet the customer raised a ‘haven’t received item’ issue on the same day I posted. Which was the day after he paid. 

Now the funds are on hold. EBay also hasn’t reviewed this in 6 days. I can’t understand how this is possible? 

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When was the last time you sold on this account?

 

your last feedback as a seller was over a year ago, and, as with every seller, eBay consider you a new seller and will hold your funds for 30 days

 

As you agreed to when listing, and assuming you fully completed sign up to Managed Payments

 

no idea how the buyer opened an item not received dispute so fast though. Have you uploaded the tracking to the dispute?