Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- The eBay Community
- Answer Centre
- Selling on eBay
- Payments on hold?
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Payments on hold?
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
on 02-03-2023 07:30 AM
I had a customer pay 4 days after winning an item I was selling. I bought a label through eBay and posted it the very next day. Yet the customer raised a ‘haven’t received item’ issue on the same day I posted. Which was the day after he paid.
Now the funds are on hold. EBay also hasn’t reviewed this in 6 days. I can’t understand how this is possible?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
02-03-2023
07:57 PM
Ebay is probably watching the tracking, they won't refund unless there have been no updates in at least 10 days, suggesting item "lost in transit" as long as there is an initial scan saying the carrier has received it. If tracking shows delivered they will close the case in your favour hopefully, but to be on the safe side make sure tracking is uploaded to the case
0
Helpful
Ask a Question
