Hi has anyone had any problems with fastway couriers service?

[razorsedge361]

Hi I recently had an item I couldnt post with Auspost due to its size so I used Fastway couriers instead.  They said the item wont be delivered without a signature and if no one was home etc they would leave a calling card to arrange redelivery at no extra cost. Anyhow the item was delivered yesterday but the signature left was front door yes thats what the signature was signed on the tracking signed"front door" Now I know i didnt post to anyone by the name of front door,  so I assuming the courier has left it at the door and signed on it himself "front door" getting a bit worried as the buyer hasnt left feedback and it was quite an expensive item and before someone says I could contact the buyer to see of they recieved it think about the pandoras box that could open if they have and are dishonest.  Just after any advice on what to do next.  fastway say the item is covered for up to 1500 dollars on their website but it has conditions and doesnt state what they are. I am very annoyed at their service and the service of other courier post companies Including Auspost it just seems like none of them have any idea of the ins and outs of online trading ie paypal requirements etc. Any help would be appreciated Cheers Tom

[travlyn2012]

FASTWAY COURIERS ARE THE WORST COURIER COMPANY IN AUSTRALIA.

I have been waiting for almost 3 weeks for a parcel (and a very expensive one). Attempts to contact them have been nothing short of time wasting. You get transferred to a Philippines call centre, and get zero help or assistance.

Thousands of online reviews about this company of this company are mostly negative. Eg: one review site has almost well over 3000 comments about fastway. Of them, less than 150 are pleased, and almost 3000 are very negative. Many cutomers  say the same thing. "Useless, Pathetic, Un-reliable, Worst comany in the Australia or the world, The worst company in the History of Mankind".

Look at     https://www.productreview.com.au/p/fastway.html

I will not deal with any company that uses Fastway Couriers, anymore.

For yers there resonse to negative reviws is always the same. "Sorry for the inconvenience" "Unacceptable service" Management is working to address this problem" and the list goes on and on.

I suspect that the replies from Fastway are either don by a Bot or they copy and past the same replies over & over.

Simple and sraight Answer is: DON'T USE THEM.