Sold item as new but opened, customer made offer I accepted she has contacted me not wanted now help

[cleantheclutter]

The item listed new but opened, customer made an offer I accepted the offer. She said did not know it was opened as you have a no refund policy I do not want it I will buy a new something like that. I checked listed states new but opened, she is saying not buying it and you can not make me, I always thought if I was honest and listed as is sale was final. Can someone let me know where I stand, please.  

[countessalmirena]

Wait for 4 days, cancel with reason “Buyer didn’t pay”. This option only appears 4 days after the sale. (Also, don’t send any reminder invoices; every time you do, this will reset the 4-day period.)

You could cancel now with reason that buyer requested it… It’s up to you. The buyer-didn’t-pay option results in an invisible strike for the buyer. The buyer-requested-cancellation doesn’t.

You’re certainly better off not having the buyer pay (reluctantly), as you’d almost certainly get negative feedback and a possible return for refund situation.

Don’t give any feedback. Buyers can only receive a positive, and giving a positive with a comment that’s not positive is against policy and will get you a policy violation slap if the buyer reports it.

[sandypebbles]

There is no such thing as a no refund policy

Sellers can select no returns option  which is only for change of mind, once a buyer has paid (which you say you only accepted an offer) so no payment has been made

The buyer is right, you cannot make her pay and eBay will not and have never made a buyer pay either

Best to do as already advised

And then block the buyer 

[*casey*]

It  may  be a blessing in disguise  if you  haven't registered to sell and signed up for managed payments.

Payments on hold for 30 days

https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792&norover=1&mkevt=1&mkrid...