Undo an unpaid item case once closed!

heavenly*
Community Member

Oh dear,

 

I activated an unpaid claim and had no response at all from the buyer.  It ended yesterday with an unpaid strike against her name and I relisted the item.  She contacted me TODAY to say she was so sorry and that she had been moving house so wasn't online!  Now I need to find out if I can reverse the case and the unpaid strike as she says she'll pay for it Thursday.  What can I do to help her?  Thanks

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