What do you do when someone wins your eBay item, but they want to cancel, they say they got hacked

[readkaren2005]

What do you do when someone wins your eBay item, but they don't want it and need to cancel as they said they got hacked?

[k1ooo-slr-sales]

tell them to change passwords on email, banking and all other accounts requiring passwords.

Tell them you will notify eBay using their message as proof of their claim of having been hacked.  Tell them eBay tracks login details and IP addresses of all logins which may help them when they report being hacked to cybercrime authorities.

Whether you follow through with a report to eBay, or not, is up to you.  The suggested action is intended to rattle them if it is a lie.

Also, tell them you will help protect them from further hacked purchases by leaving feedback along these lines "the owner of this account has contacted me to let me know their account has been hacked. Beware of dealing with this hacked account".

Of course, such feedback is against eBay rules, so telling them this is designed to just rattle them.  Personally, I'd mess with them a little without putting my own account at risk of sanction.

(PJ and lyndal were good at giving advice in this situation.  I miss them both)

[*casey*]

It's not the first time someone has used this excuse and it won't be the last.

Just like "my child" bought it, "the cat" ran over the keyboard etc etc.

Is it really worth worrying about ?

You'll probably be advised by some to give the buyer an unpaid item strike.

Me ? .....I'd just offer the cancellation

[harvant]

Relist and block bidder.

Close transaction for non payment in 4days.

[sandypebbles]

Hopefully they have done that by now, as was suggested over two weeks ago by the members who have answered

[sugar249]

They may be making excuses,  but is it worth the hassle,  if you force them to go through with it, they will leave you a big red negative.

Be nice and just cancel,  move on with life and enjoy your day.