Why can’t I get my seller fees back!

[dfreeney2011]

I sold an expensive piece of jewellery to America. EBay took $634 seller fees and I was paid $4865. Buyer didn’t receive jewellery, stolen in the post. I had to refund $5500 to the buyer and now eBay won’t refund me my seller fees which is wrong because the sale never went through and I’ve had to pay more than what I received. No necklace and no money! I at least want the seller fees back!

[domino-710]

As for the sale not going through - it did - the item was posted.

For an item of such value I suppose all the insurance necessary was paid for - along with signatures etc - if so you are covered by Aust Post.

[twyngwyn]

Have you contacted A.P?

Missing or lost item

[twyngwyn]

from the tracking, did it 'go missing' in Australia or the US?

[domino-710]

Why would this matter if all insurances were paid through AP. ??

[twyngwyn]

Extra Cover costs $0 for the first $100 of cover and $4 for each subsequent $100 of cover (above $100 included cover) up to $5,000. Example: Total Value of goods = $300 Breakdown calculation of Extra Cover for a $300 worth of goods: To cover goods between $0 - $100 of value = $0 To cover goods between $101 - $200 of value = $4 Extra Cover To cover goods between $201 - $300 of value = $8 Extra Cover If you don’t purchase Extra Cover and your item is lost or damaged while in our care, you may still be eligible for compensation of up to $100. We offer this for most items you send with us, with eligibility of claims assessed on a case-by-case basis. A refund of postage may also be payable. Extra Cover and any compensation offered under the Australia Post Terms and Conditions are in addition to any rights and remedies you may have under the Australian Consumer Law.

[padi*0409]

Have a look at the link below to see what applies to you.

https://www.ebay.com.au/help/selling/fees-credits-invoices/fee-credits?id=4128&st=3&pos=1&query=Fee%...