selling on eBay: cancelling an order

[oz.sel.25]

Hi,

i need to cancel an order placed by a customer that i could not fulfil due to problems with my supplier. 

i issued a full refund through paypal but when i went to cancell the order through eBay it was asking to refund thrugh ebay as well.

how can i cancel the order without sending through another refund?

thanks in advance for the help,

TF

[kopenhagen5 · Accepted solution]

I haven't done one for while but I am almost sure after going into the cancellation and selecting to refund the next window asks whether a refund is required or if it has already been refunded.

[oz.sel.25 · Accepted solution]

Too easy, thanks for the help!

[kopenhagen5 · Accepted solution]

You're welcome. 🙂

[11dustyattic]

I've had to do that a few times. There is no option but 

to press cancel and refund but they don't double refund. They can be painfully slow cancelling however. You may have to pay fees on that transaction before being refunded the following billing cycle