10 item free postage

[wilmajames123]

Yesterday I sold 14 items to a US buyer who has bought from me in the past.  I always give her a generous part refund on postage. This time, she said she'd received a notice saying that postage of purchases of 10 or more items is free.  I've not been able to find anything about this.  Does anyone know?  Thank you.

[wilmajames123]

Just heard from buyer who said the notice came from eBay itself.  What she sent me certainly looks genuine but ebay.com insists there has been no such offer.  I've exhausted the available avenues and am just as puzzled as when I received the first communication about this matter.

[wilmajames123 · Accepted solution]

Problem solved.  Buyer just emailed again, this time after speaking to ebay.  Turns out it was a spook email.  It certainly looked genuine and contained all the order details, down to the photographs.  Just shows we have to be ultra careful and question anything we feel is untoward.