2 items same tracking number in 1 package

[jesen-au]

Hi, so 1 person purchased 2 items. As they were going to the same address, I put both items in the 1 package. 

Tracking shows only 1 has been delivered and my funds will be available in a couple of days, but the other says that its waiting for delivery - funds on hold. 

How can I ensure that I receive funds for both items ive sent and have been delivered?

[twyngwyn]

Is there a typo in your second tracking?

[domino-710]

Did you enter the 2nd item into the tracking ??

[shoppingbag*]

Did you put the same tracking number on the second item?, if not it will not show as "delivered"