5 star seller rating postage time is a farce

[ameliardcottage]

I am of the opinion that the 5 star rating should have an additional category. After postage time there should be another category - ap/courier time to deliver.

I post orders received by midday the same business day, yet get lower that 5 stars for postage time. I don't know how it is possible to post faster.

I think another category to refelect the performance of the delivery company (AP/courier),would reveal some interesting figures and provide a more realistic postage time rating.

Cheers

[k1ooo-slr-sales]

I think the whole DSR system needs overhaul . . . . starting with the total removal of the posting time DSR altogether.  Adding another DSR for AP/Courier time to deliver would not be good as that is totally out of the control of sellers.  Just get rid of it altogether.

[saarzi]

Noooooo.... lol

Why would you add another category that allows buyers to give you strikes (that affects your sales and your business directly) on something that is out of your control, such as a delivery companies performance?

[digital*ghost]

On the plus side.... 😄 

If there was two separate DSRs, one for postage time and one for delivery time, it would should be glaringly obvious the two were not the same, and eBay don't have to allow DSRs to inflict defects (as it is, only two of the ratings can potentially result in one).

BTW, I'm not suppporting an additional DSR, just pointing out that (if implemented a certain way) it's not as crazy as first appears. 😉 

[lane-ends]

Only way you can even determine this is if item is AP lodged. Street box lodgings no one can tell when it was actually posted.

TBH as far as stars are concerned buyers want to know how soon items arrived. Who is accountable is of no concern to them in the long run.

The big issue is when it starts to cause defects.

[digital*ghost]

I know, and I don't disagree. My post was somewhat tongue in cheek, but based on the common complaint re: DSRs (from sellers), with buyers rating on arrival time, and the idea that all but forcing a distinction to be made would - in all reality - be the only way some people would separate the two (i.e. postage time and delivery time). 

[justkidzbiz]

I received a DSR for item not received - package delayed by Aus Post, so buyer has received it. eBay told "not to worry, it won't affect your Rating" Bull**bleep**!t, it's still sitting there and has affected my rating.

[springyzone]

Another star category is not needed.

The date isn't always clearly stamped on postal items. Unless a buyer can see that, how on earth can they know exactly when an item was posted or how long it took to arrive?

Let's get a bit realistic here. Most buyers probably won't always think to look for the date stamp in any case or won't be bothered doing that. All they know or care about is when they paid and how quickly it arrived after that.

When you put that with the fact that people often give feedback days or even weeks after receiving something, it would just be another one of those dodgy categories where the buyer has a rough guess. I used to be like that if I wasn't sure about what to put and when you guess, you usually just mark around the middle. Or lower.

What is needed is a revamp of the whole star system.

[Anonymous]

its no different than getting dinged for "item not received" when you know you posted it

i too post my items same day or next day depending on time purchased. Ive been pretty lucky and my stars are good, but its out of my control once i put the large letter envelope in the red box.

Should i get smashed for postage time or INR? of course not... yes its unfair and it sucks... but all i can do is my best and whatever happens happens.

I dont waste time worrying about things that i cant control

[heihachi_73]

DSRs on postage time are a farce, there's nothing stopping buyers from giving you 1 star for postage simply because you didn't immediately send it from Melbourne to Queensland because the post offices are closed all the time or only open during "office hours" when everyone else is unable to get there unless they waste their lunch break (hence, forming the 40-strong queue from the counter to the street, helped by the fact that only one counter out of five is even being used and no-one knows how to use the self-serve machines and/or they're offline/out of order).

Time to start a new postal service which isn't closed at 5 and closed on Sundays and closed on public holidays and closed on every other day they feel like while constantly increasing the stamp prices well beyond CPI in order to make a decent profit (60c to 70c to $1 in two years, yet no-one in parliament notices? What's next, $5 stamps in 2017?)