A buyer has contacted me asking for a refund for a dress she says "does not fit as she had hoped".

[coathangerz]

Am I obliged to give a refund? There is nothing wrong with the dress - it's a beautiful dress. I sold it 10 days ago and although my return policy says 7 days she is just within that time frame. However, I don't want to go through the hassle of a refund. What do other people think?

[springyzone]

What does it say in your ad, as far as a return policy?

If it just says you have a 7 day return policy and she got in her request within that time, then she would have a right to be mighty peeved if you don't honour it.

One of the reasons she bought from you in the first place might be because of that return policy, like a shop.

If you don't want to go through the hassles of refunds or exchanges etc, why have a return policy at all?

[thecatspjs]

IMO yes, you do need to refund this buyer when the dress is returned to you by your buyer.

As the return policy in your listing indicates you accept returns within 7 days with money back, buyer paying return post, then IMO you really need to honor your own return policy as it is a condition of the sales contract you have with that buyer.

If you do not wish for this to happen with other items you sell in the future you would be best to add additional, very clear conditions of return to your return policy with exclusions mentioned for change of mind, or if garments don't fit, or alternatively not offer returns at all, nothwithstanding if items are not as described a buyer can seek a refund on this basis. 

[tstore]

You have not added measurements in CMs in the listing. In future add these and they will save you some hassle.

[shikah]

I had a top which i described as being "a very small cut". The buyer wanted to return it to me after 4 weeks , stating it was too small. I would have gladly returned it within the 7 days of my returns policy, however, since I felt it had been too long, and since I had actually indicated the fit of the top, I let it go to a Paypal dispute and subsequent claim. Paypal ruled in the buyers favour and when I rang them to ask why, (when my returns policy was 7 days and the listing was not in any way misleading or incorrect), I was asked,  did I not want to keep the customer happy???? Well, of course I do, but I don't see the logic here. What is the point of even having a returns policy?