@20semester20 wrote:
Ebay says I have a number of choices; Likely if I decline (one of the choices which closes the claim) that a Negative will be the follow through from a buyer I reckon.
If eBay is giving you the option to decline the request, the buyer would have received a warning when they opened the request that you are not obligated to accept the return.
If you accept the request, in the interest of goodwill or what have you, the buyer will be required to return the item to you via tracked postage, and will receive a refund of the item price, but not postage (if that was charged separately). They would (or should) only be able to escalate the dispute and get eBay to issue a refund if you accept the request, receive the item back, and don't process a refund via the return system.
Personally, I do accept change of mind returns so buyers can request to return things to me for any reason at all (as long as the item is in the same condition as when sent), and because of that I don't actually get the option to decline return requests like these, so the reality is the buyer is asking for something it doesn't seem like you offered in the first place, and while it could make them grumpy, I suspect you would have a good chance of having a negative removed if it said something like "wouldn't accept a return", or words to the same effect (though if they said something different, it could be a battle to get eBay to remove it).
