Hi all,
I hope sales are going well for you all.
In October last year I had 4 parcels all go missing after handing them over to my local Australia Post office. The parcels never received another scan after 'received by Australia Post'. Fortunately I insure all my parcels and so despite a lengthy wait process due to AP's "'expected delivery times' being extended significantly due to COVID backlogs AP did pay out the insurance which on the 4 items was over $4000. I guess I expected that AP would investigate this internally to see how 4 parcels came to be lost, who knows if they ever did. Fast forward to last Wednesday 27th April and I lodged 4 parcels again, two for one eBay account and two for another eBay account. Tracking is now showing 2 parcels have moved in the system and 2 parcels have again as above and in October "received by Australia Post' but have not moved. Both the two parcels that have not moved are the same account that the previous 4 items 'disappeared' on. I sell alcohol and (yes I have a valid liquor licence) on this main account and I also sell my pwn personal items on my other account like used books etc. I am starting to feel that someone is targeting my business and is stealing my items. I stopped going to the previous AP LPO as I was not sure if it was the PO staff or the drivers that may have 'mislaid'my 4 parcels in October, but as I say last week another 2 (both alcohol) have again been 'mislaid'whilst the other two items lodged the same day (no alcohol) are moving. It would be easy for someone to shake the parcels to listen to see if they contain alcohol or not as despite packing really well you cannot hide liquid noises. I spoke to AP yesterday on the phone and outlined my concerns. I guess I want AP to fully investigate this as I believe there is someone stealing my parcels. The fact that I lodged 4 parcels and 2 are moving and the 2 that happen to be alcohol are not moving shows more than coincidence, especially given the 4 parcels lodged in October. I am wondering what expectations I should have on AP to investigate this? I outlined that if these do indeed go 'missing'then I would probably stop using AP because it does feel that I am dealing with a driver who knows my items and is stealing them. Given that AP admitted to me that they have cameras in their PO's and that 2 parcels moved and 2 did not, then it should in theory be easy for them to know which driver took the 2 parcels that moved which I believe were all placed in the same red tubs they use to place the parcels when lodged.
I guess I am looking for any helpful advice?
