Am I entitled to a fee refund when I have to resend an item because customer says they did not recei

[mtcsitems]

When a customer advises they have not received an item that I have sent to them, which I might add happens quite frequently, and I send a replacement, am I entitled to a refund of the ebay fees for the lost item.

[*sparklz*]

No.

It is still a sale.

If you are loosing that much and sending replacements then it might be worth sending the items with tracking via click and send.

http://stores.ebay.com.au/Australia-Post-Store/Australia-Post-Store-Click-and-Send.html

[northern_4x4]

Yeah I use C&S with signature on delivery. The only items that I use normal post is low cost items that wouldn't really sell if I had to use c&s and charge for postage.

But it does piss you off when AP stuff up and you the seller has to wear it. I had it happen prolly 4 times a week on an item I used to sell about 40 a week of. I changed the packaging to a bigger look, I suppose you'd call it, and it all stopped. Now more lost items. Maybe the sorter just hated my ways of packing the item??? Who knows.

How do you send the item?

[*sparklz*]

I only ever use click and send.

In 6 years of selling and thousands of posted items only one has gone missing and that was found to be a light fingered postie.

[extra-keen]

I've found AP on the whole to be incredibly reliable. Just recently I had a spate of missing items, (6 actually in one week). 2 either went missing in AP or the buyers were dishonest. The other 4 did eventually turn up - one returned to sender, one went to a wrong address because buyer hadn't updated new address, the other 2 were just a bit slow. These were for items with no tracking etc. I've never had an item with tracking go missing in 5 years of selling and thousands and thousands of mail-outs.

[springyzone]

Well, that says something, doesn't it. I used to sell and found the same. In over 1000 sales, we had a couple of slow items but never, ever any lost ones. That was in the days before paypal but it was also in the days when a seller could also give negative feedback or decide whether to refund or not etc, so there wasn't much percentage in buyers lying.

I am suspicious when sellers here mention 4 of their items going missing a week etc

Some of those buyers are lying through their back teeth, I suspect. Aust post has it's faults but it isn't as bad as that.

[thecatspjs]

AP is unreliable.

Go and check out their facebook page and you will see just how unreliable they are.

To question others, or constantly blame buyers, for APs failure to provide a consistent high quality national post service is extremely unfair.  Whilst the majority of my parcels get delivered fine, but several every few months don't. 

My list of complaints includes: 

- Parcels constantly safe dropped when they have DO NOT SAFE STICKER - not once or twice, but regularly.

- No card left - for parcels I send, and for parcels I am expecting.

- Between 10 % - 20%  of my parcels are not scanned on delivery when they have PLEASE SCAN ON DELIVERY stickers - it is one of the most important system scans FGS  - I pay for tracking, I want to see the MAIN EVENT thanks !!!

- Parcels taking exceptionally long times to reach destination, lately from one side of Melbourne to the other is pushing out to 2 and 3 days, in one case it was 9 days for a destination 20km away from point of post.

- Poor customer service, with staff advising consumers there is no compensation for regular post, when there is indeed up to $50 discretionary compensation

need I go on....

[lyndal1838]

Catspjs I have told you the Do Not Safe Drop stickers mean diddly squat if the buyer has a Safe Drop agreement in place with Australia Post.

[thecatspjs]

It is buyers without such agreements that contact me to let me know of APs actions. 

From time to time, not often though, I have buyers who advise that safe drop is ok or they have an agreement with AP, so on those occassions I do not put a do not safe drop sticker. 

[mandy-gs]

I have had the same problems with Aust Post so I have jumped ship.

Fastways charge $6.11 for up to 1kg (A5 National Satchel). Aust Post charge $7.15 for 500g. Fastways satchels must be signed for. This is included NOT extra. I sell clothes so this is perfect for me.

I had my first lot picked up at 1:30pm yesterday and at 11:15pm today, I recieved a message from an interstate buyer thanking me for fast delivery.

Check FASTWAYS out. It may save you a lot of money and gain a lot of happy buyers