Am I obliged.....

Buyer wasn't happy with purchase. Sent me an email with foul language. Sent another email 3 hours later saying "I hope you're not ignoring me", which I wasn't, I was working. I emailed him as soon as I got home, arranged a prepaid postage label and emailed it saying I would refund when item was received back.

 

now just got the following email

 

"I want you to refund the money tomorrow when you receive the parcel. (Tomorrow was underlined and in bold)

I've sent it back EXPRESS."

 

now given he he has refused to use my paid shipping label to ret urn the item, am I obliged to pay his express post.... I don't think I should as I've already paid for the return shipping. I don't really like being dictated to either, nor was impress with his language.

 

 

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Re: Am I obliged.....

Already put him on my special list!

Message 11 of 13
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Re: Am I obliged.....

If he hasn't used the return system then it will be of no concern to Ebay, So its all about your PR and ethics with the buyer.

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ASSUMPTION IS THE MOTHER OF ALL STUFF UPS!!
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Re: Am I obliged.....

Lo and behold, the moment I refunded, as expected, copped a big red dot!

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