Any chance of removal ?

[flotsam-jetsom]

Hi all, story goes, sent reminder on day 5 to buyer, opened UPI day 7, buyer paid day 8, case closed. A week later we receive negative: Great item SHOCKING SELLER IMPATIENT DEMAND PMT - NOT DEAL AGAIN

Goes witout saying that no feedback has or will be left for this buyer and have put on our BBL

eBay states 4 days can open UPI, close 4 days later if no payment.

Should we ask eBay to remove fb on the grounds that we were following eBay protocol?? Bit cheesed off actually, 8+ years and first ever neg!

[patchoo78]

you're making the assertion she probably wouldn't have paid because she hadn't communicated with the seller and paid for her item within a week?

Yes.. And it's a pretty fair assumption to make as far as I'm concerned.. Turns out most people would agree with me..

Do you have anything else to bring to the conversation, or are we just going to continue debating this back and forth?

[jensmanchester-australia]

Yes, and you may not appreciate this consequence, so may chose the option of taking telling others you're dissatisfied with their customer service. This buyer has simply chosen the same.

Yes you may tell others that you are dissatisfied with a service but with eBay the buyer has chosen to make a comment on a public forum which is visible to all for 12 months.

Yes the buyer has the right to leave feedback which they perceive to be factual but if the seller disagrees with the feedback they also have the right to request it's removal.

It is for this reason that, at times, eBay will remove the feedback when requested or if it doesn't meet the criteria for feedback removal they will often advise sellers to lodge a defamation form to have the feedback removed.

[badboybartie]

"What a load of rubbish. I would contend that buyers are paying exactly what an item is worth (to them at least) or they would not buy. The seller's cost is irrelevant."

Untrue - how often do Australians choose to buy from Australian sellers rather than buy more inexpensively from an overseas seller?  They're paying you...the seller...in excess of the item's worth/cost for a "service"...the convenience of having you deliver it to them more quickly.  How often will people complain about waiting in line to buy a popular product?  They're not complaining about the product, but "service"...there's an expectation of "service" whether we articulate it or not because that's what we're paying you your profit margin for.

[davewil1964]

The "service" is part of the price. So I contend that that is part of the value to the buyer. eg Paying for Express post if they want it quickly.

It's all part of the cost/value to the buyer. If they choose to pay a premium, then it's obviously worth it to them.

The total price is the total price. It doesn't matter what parts of the price consist of cost or 'service'. When I sell at a loss, does that mean I should not provide any service, given there is no profit to offset it?

[i-once-was-bump]

I don't think there is any need to worry about the feedback.

It is rather funny because it states that the seller demanded payment.

That just makes the buyer look stupid.

Of course sellers demand payment, that is how buying and selling works.

[patchoo78]

End of thread 😄 Nice one cat

[badboybartie]

"End of thread 😄 Nice one cat"

Awesome use of that little angry-face icon and overblown rhetoric, cat...it's a much more worthwhile addition to the topic than considered rational debate and discussion is  LOL

[syrupsmummy]

Hi, flotsam-jetsom.

Any chance of removal ?

I think there is. Just ring up eBay as some members suggested and explain what happened. If they think it's fair to remove the feedback they will do it for you on the spot.

If they don't think they can remove feedback, you can choose either let it slide or reply to the feedback with something simple like, "Sent a reminder on the 5th day and waited till 7th day before opening NPD."

I hope eBay will remove the feedback for you.

[ss1630]

As wary as I am about opening an unpaid item dispute item due to my bad experience, I think it is always prudent to choose to open the dispute if  a buyer that does not pay, so a strike can be issued, and seller blocks are effective. I'm just super nice about it in case ...

🙂

I would also say the best course of action is call ebay so good luck.

[rabbitearbandicoot]

so, is your other seller private feedback too?

Have you had it removed?