Any chance of removal ?

[flotsam-jetsom]

Hi all, story goes, sent reminder on day 5 to buyer, opened UPI day 7, buyer paid day 8, case closed. A week later we receive negative: Great item SHOCKING SELLER IMPATIENT DEMAND PMT - NOT DEAL AGAIN

Goes witout saying that no feedback has or will be left for this buyer and have put on our BBL

eBay states 4 days can open UPI, close 4 days later if no payment.

Should we ask eBay to remove fb on the grounds that we were following eBay protocol?? Bit cheesed off actually, 8+ years and first ever neg!

[badboybartie]

"You completely missed my point. And if they're not paying, then they're not paying for me to spend my time trying to finalise a transaction one way or another."

No, you missed the point - the buyer did, in fact, pay...which why she was capable of leaving feedback.  If she hadn't, there would be no feedback and this discussion would be moot. 

[ss1630]

I can sympathise as this happened to me... it was my first and only neg, but I'm over it now.

I waited 10 days and sent 2 polite messages that were ignored, so I opened a case. The buyer paid, and sent a rude message that she wasn't happy about me opening a case. I then read her feedback and saw some pos-negs that said similiar things. I sent the item registered at my cost as I was worried ! And lo and behold I received a neg and another rude item saying the item wasn't as described (which, really, wasn't the case). She gave me low stars for everything....and it really upset me.

I emailed ebay (I didnt call?) and they said the feedback stayed.

I felt I was being punished for following ebay protocol!!

As a result of that, I am sooooo super polite and careful about opening UIP... which annoys me a bit, but I took it as a learning experience,

and she is on all my BBL's !!

Good luck getting it removed 🙂

[digital*ghost]

You may note I haven't said anything about the feedback, or passed any comments/opinions about this specific case. My comments were made in general and in response to your own general comment about sellers making allowances for buyers.

[patchoo78]

Do you pay your bills/invoices the very moment you receive them?  Would you have appreciated essentially receiving a demand for payment with the threat of negative consequences after seven days?

Yes, yes I do..

Wait, you DON'T?

Yes, I have in the past received reminders for payment of bills, no I have not received reminders for unpaid items in eBay, as I only shop when I have the money and pay immediately after buying

It's called being "respectful"

If buyers don't wish to receive reminders, then they should pay upon buying.. Try it in a retal environment and see how far you get.. Report back with your findings

[patchoo78]

the buyer did, in fact, pay...which why she was capable of leaving feedback.

Yes, but would the buyer have paid if the seller hadn't opened a UPI? Probably not.

Sellers should not have to open a UPI or send reminders to the buyer to pay for their item.

IF the buyer (for whatever reason) can't pay within the 4-8 days of buying the item, then they at least owe the seller the courtesy of sending a message to inform the seller when they would be making payment

[badboybartie]

"You may note I haven't said anything about the feedback, or passed any comments/opinions about this specific case. My comments were made in general and in response to your own general comment about sellers making allowances for buyers."

As buyers, we're innately aware you're charging in excess of the item's cost/worth - we're essentially refunding you the item's worth...and paying you your profit margin for, "service".  As such, we don't have to make any allowances for time and effort your business requires of you...again, you're being paid for this (your profit margin).

[badboybartie]

"Yes, but would the buyer have paid if the seller hadn't opened a UPI? Probably not."

Jesus wept...you're making the assertion she probably wouldn't have paid because she hadn't communicated with the seller and paid for her item within a week? 

[digital*ghost]

"You may note I haven't said anything about the feedback, or passed any comments/opinions about this specific case. My comments were made in general and in response to your own general comment about sellers making allowances for buyers."

As buyers, we're innately aware you're charging in excess of the item's cost/worth - we're essentially refunding you the item's worth...and paying you your profit margin for, "service".  As such, we don't have to make any allowances for time and effort your business requires of you...again, you're being paid for this (your profit margin).

You haven't said anything I'm not already aware of, so I'll repeat, you missed my point. Obviously it was too subtle. Nevermind, it's a habit (being too subtle) I'll have to work on.

[badboybartie]

"Yes, yes I do..

Wait, you DON'T?

Yes, I have in the past received reminders for payment of bills, no I have not received reminders for unpaid items in eBay, as I only shop when I have the money and pay immediately after buying"

It's called being "respectful"

No, no you don't....always pay your bills the moment you receive them if you've received reminders.  And that being the case and your definition of, "respectful" behaviour, you yourself haven't always been, "respectful" either. Pot/kettle  

[davewil1964]

As buyers, we're innately aware you're charging in excess of the item's cost/worth - we're essentially refunding you the item's worth...and paying you your profit margin for, "service".  As such, we don't have to make any allowances for time and effort your business requires of you...again, you're being paid for this (your profit margin).

What a load of rubbish. I would contend that buyers are paying exactly what an item is worth (to them at least) or they would not buy. The seller's cost is irrelevant. I have sold stuff at a loss, simply because I either paid too much or just wanted to get rid of it. Should I expect a buyer to at least pay me cost price? Even if it isn't worth that much? I don't think so.