Anyone Else Have All Their Store Listings Ended Today?

[digital*ghost]

I did, and was told it's a global site issue. 

My listings were ended due to exceeding my monthly selling limits, only I've never had any on my main selling account, and have been operating the store since 2011. 

The only thing they could tell me was that it was due to some site issue and that all sellers were supposed to have had selling restrictions, but some never did and it's a side effect from that. ?:|

Oh, and the "our technical team is working on it, but we don't have an update as yet".

Wondering if this happened to anyone else? 

[xr8tracey]

just got another email  

Hello Tracey,

Thanks for contacting us back to eBay.

Please know that for any item that we reinstate to your account, you will not be charged listing fees twice.  For any items that you may have listed as part of a previous or current promotion(s), the conditions of the promotion will still apply to the reinstated listings.

We apologize for any inconvenience this has caused you and value you as a customer and a partner. Warm regards, Catherine S.eBay Customer Support

[xr8tracey]

i just tryed to relist and got this   Insertion Fee :AU $0.50Gallery Plus :Free10 days duration :FreeTotalAU $0.50

[thecatspjs]

I relisted 100 and got charged for lot - I don't expect them to have anything automatic turned onto credit via listing as you go, I imagine they will do a credit at some future point in time.

Its ironic I had such a great sales day yesterday, with double my usual $$$ - just as well I suppose, yippee - how lucky was that  😐 

[xr8tracey]

yeah ebay relisted  28 of my 44 listings and charged me to do so , 😞 not sure why they didnt relist all 44 , as  some of them were on the free listings days , but they still sitting in unsold ,,, so much for free listings days lol,

[xr8tracey]

$0 Insertion Fees for 100 Listings ("Promotion") Terms and Conditions From 12:00am on 10 March 2013 ...excluded categories such as Motors, Businesses for Sale, Real Estate, Tickets and Vouchers) will pay...

When is it?

From 12:00am, 10 March 2013 until 11:59pm, 19 March 2013 (Promotional Period).

What’s included?

Only items listed on eBay.com.au in eligible categories (see excluded categories) Sellers with restr...seller performance standards are eligible. Please refer to “What’s Excluded?” for more details Any e...

What’s excluded?

Business Sellers are not eligible to participate in this Promotion PowerSellers are not eligible to ...sign in to My eBay and view your Seller Dashboard to verify whether your account is currently meetin...contact Customer Support for more information. Find out more about eBay's seller performance standards All items listed in the "Cars, Motorcycles &...excluded categories are excluded. (However items listed in the “Vehicle Parts & Accessories” categor...Listing Policies or Prohibited and Restricted Items Policies All other eBay selling fees will still apply, including but...eBay fees for full details All items listed with professional tools, such as but not limited to "Tur...

General terms

eBay reserves the right to suspend, change or cancel the Promotion at any time, in the event of circ...seller performance standards. Sellers should confirm eligibility by checking their account status in...My eBay The decision of eBay regarding any aspect of this Promotion is final and no correspondence w...

[digital*ghost]

eBay started restoring my listings about an hour ago - so far 103 of 168 have been reinstated, and the fees have been charged to my account.

I'm giving them another hour to restore the rest and do something about the fees before I do anything. 

[digital*ghost]

Looks like they restored single-quantity listings only. Multiples and listings with variations have not been restored, at least not yet. 

[fred_fred_2004]

I've given up and bulk relisted

at least I can be seen again 🙂

[digital*ghost]

Just finished a chat with Live Help  - according to the agent I spoke to, the fees won't be credited back until the next invoice. That's the 15th of next month for me, so for 3+ weeks there's going to be erroneous charges on my account - makes for bad account keeping as far as I'm concerned. 

I then asked when I can expect the rest of my listings to be restored. At first he said he couldn't give me a time frame but that he could "assure me" it would be with the week. 😮 Then, apparently new information came in and it would be within 24 hours.

Still not good enough, so I asked if I can manually relist all the remaining items without causing any issues, and the fees will be credited back. I got a "yes" answer, in writing, so if anything goes awry I have something to refer them to. 

[digital*ghost]

I've given up and bulk relisted

at least I can be seen again 🙂

fred - if you have any multiple quantity listings, just make sure the quantity is correct, relisting well automatically set the quantities to their original amount, and if the quantity has ever been revised, it will be a tally of the total ever available (eg start with 10, sell 5 and update with another 10 to 15, the relisted quantity will be 20).