@lutonjohn wrote:can anyone help me out there....? Well, I'm not just anyone, but I'll have a go.
Sold 10 records to a buyer in Uk ,
posted them on 17/12/2013 via standard airmail, as he did not want the registered post that I also offer on every listing. The registered post/tracking is for YOUR Seller Protection, sort of like YOUR insurance. Why would a buyer voluntarily pay for YOUR insurance? If you want protection, you need to provide the insurance, so either charge the customer for this and do not give them a choice, or pay for it yourself.
He opened a case against me on 15/1/2014 saying he had not received parcel and wanted a refund. Fair enough. How does he or anybody else know that you even posted the item?
To my annoyance ebay refunded him the money after a week, as I could not provide a tracking number
eBay or PayPal? To the best of my knowledge, eBay don't issue refunds. The User Agreement and the Terms and Conditions of PayPal are very clear that in order to prove that you did post the item, you need to provide a tracking number AND proof of lodgement. (for sales made on the Australian site) If the sale was made on the US site, you also need to be able to provide proof of delivery to the address registered with PayPal.
After ringing ebay UK and having a lengthy discussion with the help desk, I feel that I do not have a hope in hell or getting my case appealed. Well, as you appear to have no proof that you even posted the item, what else could they do?
They seem to only protect the buyer in this case. Wellno, they are following the rules, and you don't appear to be able to provide proof that you sent the item.
How can I provide a tracking number if there isn't one to provide,You can't, becausde you never insisted on payment for it or payed for one yourself.
when the
buyer,in my opinion, took the a risk by only wanting standard postage. It's you who took the risk, not the buyer. They have protection, without proof of postage, you doesn't.
how do I know that he hasn't got the records, you don't, but if you had a tracking number, the chances of you knowing increase by a factor of 10
he could be lying and just out to get money back.Yes, or he may not have received the items, but without a tracking number and proof of postage, no one will ever know.
i have had problems with this buyer in the past also, he is a buyer who takes forever to pay , and after blocking him , he used a different account, Well, that is naughty, you can report him to eBay for that is it against policy to use other ID's to circumvent blocks. If you detect such an issue again, give eBay a call, and they may "understand why you are reluctant to pursue the transaction"
I ended up blocking 5 different acounts for this person, and in the end had to block UK as a wholen asI just couldn't be bothered dealing with him anymore, Talk to eBay, report him and his known ID's that he is using to circumvent your blocks.Be able to provide proof.
I think he's doing this dodgy case to get back at me for completely blocking his chances of bidding on my records. He might be, but it doesn't matter what you think, it doesn't even matter what you know. It only matters what you can prove.
Suffice to say , I am very frustrated that ebay could just give him a refund so easily. Well, it is you that did not follow the correct procedures and even after having negative dealings with this buyer, still took no moves to either terminate the transaction or to gain appropriate protection for yourself. You are frustrated with the wrong entity. eBay can only make decisions based on fact and law, they cannot allow their decisions to be subjective or rely on "well some anonymous person has made this claim, so it must be true".
Can anyone out there give me a sniff of hope and some advice on what e I could do do get my money back , Unfortunately, in the absence of any proof that you did infact post the item, I can't.
as I feel I am the innocent party in this case. It seems that you are, but you need to be able to prove that.
cheers john
The best "sniff of hope" that I have to offer is to become familiar with what your requirements and responsibilities are as a seller, and also for that of a buyer. You do this by reading both the eBay and PayPal User Agreements and their Terms, Cionditions and policies. By knowing this, it provides you with the greatest chane for protecting yourself in the future.
