Hello fellow-eBayers. I would appreciate any assistance you can provide. I have been a buyer via Ebay for many many years and with 100% rating. I sold a few items some years ago, again with a 100% rating.
Over the last month or so we have decided to sell items. Gosh, what a disaster. eBay sought a copy of my ID (no problems there, this is the sign of the times). I have now sent my passport (a highly sensitive document) on three occasions and despite the accuracy and clarity of the document being confirmed, eBay are still sending me automated notifications that the document is invalid.
Through sheer persistence I eventually got to speak with a person by phone at eBay and who advised that the document was not "clear". I re-did this for the third time and on this occasion had it verified via the post office as valid, accurate and clear to the eye - but despite this received another message from eBay that it is not valid. eBay are currently withholding funds due to this and they have sent another message advising that if I don't verify it the account will be suspended in two weeks. I have since emailed back their customer service on four occasions, noting also that I will be formalising a complaint via the ACCC as eBay's behaviours now appear to be obstructive and intentional. I don't have a driver's license and so can't utilise this as another form of verification. Following on receipt of advice, I have today asked them to forward me a copy of the document they maintain is invalid (so that I can review what they maintain is the problem at their end) but they haven't responded.
I am truly at a loss as to what else to do. Does anyone have any suggestions? I would appreciate your help. Thanks.
