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Forum Posts
invoicing for an item incorrectly marked paid and posted
A buyer won 2 items he paid for the 1st on ebay's invoice. New to ebay after a long absence I incorrectly marked the second item paid and posted then sent both off.How can I now raise a new invoice for the 2nd item.
Provide label for Doesn't work or defective return
Just had my first "Doesn't work or defective" return in years as a seller. I seem to remember we used to be able to provide our own return label, am I imagining that, or did that actually used to be an option? This time I didn’t get the choice, and t...
Resolved! Item Not Recieved case- help please
Hi I have had a buyer open an INR case stating a parcel showing as delivered was no delivered.The tracking is showing as Delivered - Left in a Safe Place.I have responded to the buyer via the open case stating he will need to contact Australia Post f...
How to handle a refund and get my money back for a 'restricted' attempt to send a package to England
hi there, I recently sold a GI Joe figure to a buyer in England. I'm in the US. I packaged and sent the figure, same day, but the latest update from the Ebay issued tracking number (from 8 days ago) says the package is restricted and will be returned...
Subject: Request for Compensation – Three Lost Shipments via Sendle
Dear eBay Customer Service Team, I am writing to request your assistance regarding three orders that were shipped using eBay’s integrated Sendal service and never arrived. I followed eBay’s procedures exactly – I printed the labels through eBay, drop...
Purchased Sendle postage label but personally delivered item to buyer
A bit of an odd situation ... Without realising my buyer was in a nearby suburb which I pass through regularly I purchased a Sendle postage label. But I did not use it ... when I saw where my buyer liked I offered to drop the item off and he was happ...
Buyers not finalising the purchase
Buyers don't pay for items what can be done besides relisting the item, same item was sold twice and both times the didn't pay, I can even leave them a feedback
Sellers who sell the same items as you pose as buyers???
Hi, has anyone had the misfortune of selling items to a buyer who then continues to buy from you, then messages you and says oh this is missing, or item is not working etc? I as an honest person, replace items, or send missing items. I've done a litt...
Resolved! Accidental policy violation
I unthinkingly added a video (on my listing ) from the maufacturer (cuz I'm old & didn't know how to do my own) . Ebay have taken it off & asked me to revise it ... BUT it won't let me "in" to revise, edit or even delete. I would really like to get m...
EBAY DESIGNER BAG AUTHENICATORS
I listed an authentic GUCCI bag which sold and was sent to authenticators. It failed due to the lining being shortened due to a large hole being burnt in it by ironing it. This was disclosed in the listing and accepted by the buyer.The bag is still a...
How do people offer free shipping
How do people on eBay offer free shipping on low cost items say under $3 for an item when tracked shipping in Australia is a lot more than the item.
Im the artist - ebay saying my design is counterfit i have proof including layers of my design
Hey guys so sad an dissapointed in ebay ive never been so upset to the point that i want to go to the media im a legitimate artist trying to develop my own brand and tried to list my artwork which is all my own only to be told its counterfit i can sh...
EBay sales drop 2025
We have experienced a dramatic decline in sales since early January 2025, impressions 80k to 100k falling to 10k…. 400+ listing with daily sales of 4-6 falling to completely 8 coming in to may.just want to know what is eBay doing? Why is this happing...
need help
Good morningNo one is washing and of my items why?thank you so much.
i entered incorrect tracking and now the item has been delivered but payment is still on hold
wanting some advice as I sent an item and scanned the wrong code for tracking. Item arrived according to my aus post account but the I noticed that item wasn"t updating on ebay so I went back and changed the tracking number but as its already been de...
