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Forum Posts
System auto changing my listing templates
For some days now I have been having persistent problems with the system changing my listing templates. It removes some of the preset information, inserts a message about the use of AI into the 'item description' section and deletes the preset postag...
Item sold confirmation email - no quantities
Hi,Some feedback for the eBay team - when an item sells, the confirmation email no longer shows the quantity sold and the remaining item quantity. This was good to see on the emails as you can quickly and easily see the need and urgency to restock. I...
PF Logistics delivery details are just lies -
I was open every day except Xmas Day, there were no attempts to deliver this order. Can't contact PFL, tracking links on their website turn into a web address link, no phone numbers, all the tracking "attempt" details are just lies. We received 4 Ama...
Lost in Transit
Hi,Contacted by the buyer that the item has not been delivered since 6th Jan 2025- which I have receipt support that I have posted the item. Unfortunately it does not come with tracking details. can you please advise what can eBay supposed the seller...
Resolved! Unintended "free" post
I have sold the last 3 items where it appears the "Free Post" checkbox has been prechecked automatically. I am led to believe as in the past that upon entering postage details and the postage cost is calculated that the buyer is paying but with the b...
Cancelling a confirmed item for selling
Hi I have accepted an offer for a product , however I wanted to cancel it and wait for a higher price - is that any way I can do this ? Thank you in advance
getting paid
Hi ,All the outstanding issues on my account have been solved and all refunds due to no stock have been done.I am currently paying for stock on Pay Pal, already delivered and paid for.The balance outstanding should be paid, as I am pesonally having t...
Resolved! Item sold for less than listed price - how?
Hi Community.Can anyone help me understand this:I listed an item for $110.I received notification that the item has sold, but the buyer has only been charged $27.50.How is this possible?Thanks for your help. Kath
Do I have to use the app to accept payment?
Or can I continue doing it through the link on the email?
Invoice total
The invoice I was copied on has added an additional charge to an overseas buyer that was not on the invoice I created. It is not itemised and it is not shipping as I offered free shipping. What is this? It was approximately 7-8% above the selling pri...
Payments from eBay problems
I sold three items. eBay deposited money in my account which is, minus their fees, but includes the cost of the three postage labels.The following day, they deduct the cost of the labels from my account.I wish they would just take ALL costs before fo...
6% discount taken out of my earnings?
Hi there all,I made a sale today however I have noticed that my earnings are less than they should’ve been. I see that eBay has a promotion running and it’s on lots of my items over $30 6% off which I haven’t authorised.. is that 6% meant to be wor...
Customer gets error at checkout and can't buy my item
I have had a couple of buyers say they cannot purchace one of my SKUs. They get an error at chechout. Does anyone know if there is a workaround for this.
Resolved! setting up an auction for 1 particular buyer
I have a buyer who has made an offer on 3 items and I would like it set up so only she can bid. Is this possible.thank you
Auctions remain live after sold
Does anyone else have the issue of auctions staying live after they’re sold? It’s gone on for months, but now they’ve got rid of the header with sold, watchers etc I have to trawl through pages of items to locate, then end each item after it’s over a...
