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Seller Centre has answers you can trust for all your selling questions.

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Below standard seller status

After 22years Ebay have given me a below standard rating on my main selling account For the 1st time ever..They say I have until February 25 to improve or I will be cut back on more selling privalges,,How, am i supposed to improve when they are alrea...

User avatar by • Community Member
  • 796 Views
  • 22 replies
  • 1 Helpful

Item sent to the wrong buyer

I recently sold two items on Ebay. The first was sent via Sendle to the correct person, no issues. However, I sent the second item incorrectly to the first person by mistake (I used the same postage label twice). I informed the second buyer of the mi...

User avatar by • Community Member
  • 154 Views
  • 2 replies
  • 0 Helpful

account restrictions

Have any sellers had this issue before, and how did you fix it?Ebay randomly restricted my sellers account one day and asked me for all of these documents such as proof of purchase for the items I am selling, even though I source things from garage s...

User avatar by • Community Member
  • 133 Views
  • 1 replies
  • 0 Helpful

Final Value Fee is a RIP OFF

I know I agreed to T&C, I know it's written and so on. Who reads those profit-inducing" T&Cs? I just want to sell a small item quickly without a hassle. If it sells... eBay used to be the place, but after a couple of my recent sales I see a common te...

Pickup versus postage

I have two buyers who have elected to do local pickup instead of me posting items to them.How do I ensure eBay doesn’t charge me a percentage of the postage fee ?thanks

Late Shipment Defects

Hi All,Taken aback by Ebay.Here is the thing- did you know ebay does record a defect on late shipments even when you have made a "seller away" notification. I had transactions happenning when I was on holidays.On my return from 3 weeks holiday-i sent...

missed payment

Hi I need to speak to someone as I have not received full payment for my last ebays sales, can you help me please

Resolved! Combine Postage for Sold and Unsold Items

Buyer has purchased 2 items and is bidding on an item that will not finish for six days. Buyer has requested to combine postage. How do I accommodate that.

User avatar by • Community Member
  • 110 Views
  • 2 replies
  • 0 Helpful

Unfair holding sellers Money, Tracking scan error, buyers received packaging Money on Hold

We dispatch all packages via Australia Post with tracking. However, due to occasional scanning errors by Australia Post, some tracking numbers appear invalid. Despite customers confirming receipt of these packages, eBay unjustly withholds funds, citi...

EBay Payouts

I am a new seller where every item I have sold has been delivered to customers and only had two customer negative feedback one was a misunderstanding and the other the buyer lied eventually I got instant payouts which made it easier for me to ship ou...

Deposits

Can you accept a deposit on eBay?

User avatar by • Community Member
  • 1548 Views
  • 8 replies
  • 0 Helpful

Help with Dispute and Stuck Package – Buyer Received Refund but I Haven't Received My Item Back

Hi eBay Community,I’m reaching out because I’m dealing with a really frustrating situation and need some advice.I sold a high-value item (a $2k watch) over Christmas, shipped it to the UK, and everything seemed fine at first. The item was handed over...

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